I had a Polish student on an ESOL class who had very little confidence at the beginning of the course. We discussed her dyslexia and got permission for her to use a computer and have extra time in her assessments. In the first term, it seemed like every time she spoke she was apologising because she had so little confidence. She said that she had not had much encouragement in her schools in Poland. Step by step with lots of praise and positive feedback, she became more confident and finally was successful on the course. Her ambition was to become a bus driver and after the course she trained and then got a job as a bus driver.